From when both the order form and your files are received here, our standard turnaround time is 7 business days with either a Pro or Unlimited Account with 1 - 700 total submitted images, or 7 - 10 business days for orders with 700 + total submitted images. And 7 - 10 business days when placing an Individual order. Orders submitted containing 4000+ images may require extended turnaround based on availability for time required to complete services. Proof Preview's and free trial order turnaround is typically 3 - 5 business days.
All turnaround times are calculated with business days, excluding weekends and US holidays. Orders received after 5 pm PST or on a weekend or US holiday are received the next operating business day and will be scheduled with the requested turnaround time selected on the order form. When orders are completed we typically deliver files throughout the business day 9am - 6pm PST, however during peak season file delivery may be as late as 12am PST on the night of the scheduled completion date.
Multiple orders placed on the same date from the same user account may be scheduled for completion beyond the standard or requested turnaround time in order for our editors to have capable time to provide optimal editing quality. We'll always do our best to do accommodate any turnaround requests.
We also offer a few turnaround upgrade options as well: 5 Business Day $45, 3 Business Day $95 or 1 Business Day $175.
Please use this business day calculator to help you determine which turnaround option will work best when placing your order to meet a specific deadline: Business Day Calculator